Terms and Conditions
“The buyer” is you, the purchaser of a digital product, online masterclass or mentoring or in-person event. “Vicky Shilling” is Vicky Shilling Ltd., the company.
BOOKING AND CANCELLATION FOR IN-PERSON / LIVE EVENTS
1. By making a booking you are indicating that you have read and agree to Vicky Shilling’s terms and conditions. Notification of cancellation must be made to Vicky Shilling in writing (vicky@vickyshilling.com).
2. Bookings made over the telephone or by email will not be deemed accepted until I have received the booking online and I have issued a confirmation.
3. If the buyer cancels their booking less than 30 days before the event start date no refund will be offered.
4. If the attendee cancels their booking with 30 or more days before the event start date, Vicky Shilling will transfer the amount paid to another event (at her own discretion) in her current programme of events (provided the buyer is not already booked on it), subject to the buyer notifying Vicky Shilling in writing within two weeks of their cancellation, telling Vicky Shilling which event the buyer wishes to transfer to.
If the event the buyer transfers to is more expensive than the one they originally booked, a further fee will also be payable. If the buyer subsequently cancel the event to which they have transferred, Vicky Shilling will retain the money paid. The buyer can only transfer to another event once (i.e multiple transfers are not permitted).
These dates refer to the date on which Vicky Shilling receives written notification of the buyer’s cancellation.
5. Vicky Shilling will let the buyers know as soon as they can if, through no fault of the attendees', Vicky Shilling is forced to significantly alter or cancel the event. In these circumstances the attendee can choose one of the following options.
a) accept Vicky Shilling's offer of a replacement event of lower cost (if available) and Vicky Shilling will refund the difference in cost;
or b) accept Vicky Shilling's offer of a replacement event of equivalent cost
or c) ask Vicky Shilling for a refund of the money the attendee has paid.
6. If the buyer has any complaint about the event, they must make it known at the earliest opportunity to the host who will normally be able to take appropriate action. If the buyer is not satisfied with their response and the buyer feels their enjoyment of the event is likely to be significantly affected, they should notify Vicky Shilling by phone and she will do her best to resolve the problem.
7. Vicky Shilling reserves the right to offer discretionary discounts and this does not affect the status of any buyers who have paid the full price and no discount will then become due to them.
BOOKING AND CANCELLATION FOR ONLINE EVENTS & PURCHASE OF PRODUCTS
8. No refunds are available for online events or products. Purchase of both products and online events includes downloadables and replays. No refunds are available if the buyer changes their mind about their purchase.
BOOKING AND CANCELLATION FOR POWER HOURS
9. Power Hours provides strategic support and guidance to wellness entrepreneurs. The aim of a Power Hour is to provide clear strategic direction via methods which are simple to implement and which allow business owners to take action confidently.
Your Power Hour will focus on one of five core pillars. These are: clarity, packaging and pricing, selling, your sites and connection.
10. When you book your Power Hour payment will be taken immediately. You will then have access to Vicky Shilling’s calendar to book at a time convenient for you. You will be asked at this point to complete a short survey to ensure the outcome for the Power Hour is clearly defined.
11. If the buyer requires to move their Power Hour booking they can do so using the rescheduling link contained in their confirmation email, up to 48 hours before their booking. This can be done at no additional cost and no further correspondence with Vicky Shilling is necessary.
12. If the buyer cancels their Power Hour booking less than 48 hours before the Power Hour start time no refund will be offered. If there is an urgent reason the Power Hour needs to be cancelled or rescheduled within 48 hours of the start time, Vicky Shilling can, at her discretion, rearrange the session at no additional cost.
13. After the Power Hour the buyer will be sent a recording of their session together with links to any relevant materials Vicky Shilling considers helpful in order to implement what has been discussed during the Power Hour. At all times the intellectual property rights, including copyright, connected with those materials remain with Vicky Shilling Ltd. You have the right to use the learning materials as learning tools. You are not permitted to copy, distribute, adapt, edit or share the materials with third parties. Should you wish to utilise any materials for future commercial use please contact Vicky Shilling to discuss terms of use.
HEALTH AND SAFETY AT IN-PERSON / LIVE EVENTS
14. The buyer must comply fully with all and any health and safety regulations introduced by Vicky Shilling. The buyer must ensure that s/he is medically and physically fit and able to use our facilities and participate in activities. Vicky Shilling is not liable for any injuries to the customer in his/her use of our facilities or participation in activities.
MARKETING
15. Vicky Shilling retains all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.
16. Each buyer hereby authorises and grants Vicky Shilling a royalty-free limited perpetual right to publish on any Vicky Shilling website(s) and marketing material any photographs and videos with his/her image. In addition, the buyer grants us a royalty-free limited perpetual right to publish on any Vicky Shilling website(s) and marketing material any photographs and videos which you take or create and provide to us.
LAW
17. This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.
GENERAL WAIVER
18. You acknowledge that you participate voluntarily in any and all activities arranged by the event organisers, related entities, our affiliates, employees, fitness professionals and co-hosts and insofar as legally permissible, surrender your right to any cause of action against “Vicky Shilling” and all associated parties, arising from any loss or damage to person or property that may occur, prior to, during or after the retreat or event.
This is inclusive and not limited to:
1. Any damages or injuries that you incur, whether they be direct, indirect, incidental or consequential.
2. Any loss of funds or profits, whether direct or indirect, that you incur.
3. Any claim, damage or loss that you incur as caused any transaction that you make on the site.
The limitations on Vicky Shilling’s liability as shown above shall apply whether or not I and all of my related entities as aforementioned have been advised of the risk of such losses.
BOOKING AND CANCELLATION FOR IN-PERSON / LIVE EVENTS
1. By making a booking you are indicating that you have read and agree to Vicky Shilling’s terms and conditions. Notification of cancellation must be made to Vicky Shilling in writing (vicky@vickyshilling.com).
2. Bookings made over the telephone or by email will not be deemed accepted until I have received the booking online and I have issued a confirmation.
3. If the buyer cancels their booking less than 30 days before the event start date no refund will be offered.
4. If the attendee cancels their booking with 30 or more days before the event start date, Vicky Shilling will transfer the amount paid to another event (at her own discretion) in her current programme of events (provided the buyer is not already booked on it), subject to the buyer notifying Vicky Shilling in writing within two weeks of their cancellation, telling Vicky Shilling which event the buyer wishes to transfer to.
If the event the buyer transfers to is more expensive than the one they originally booked, a further fee will also be payable. If the buyer subsequently cancel the event to which they have transferred, Vicky Shilling will retain the money paid. The buyer can only transfer to another event once (i.e multiple transfers are not permitted).
These dates refer to the date on which Vicky Shilling receives written notification of the buyer’s cancellation.
5. Vicky Shilling will let the buyers know as soon as they can if, through no fault of the attendees', Vicky Shilling is forced to significantly alter or cancel the event. In these circumstances the attendee can choose one of the following options.
a) accept Vicky Shilling's offer of a replacement event of lower cost (if available) and Vicky Shilling will refund the difference in cost;
or b) accept Vicky Shilling's offer of a replacement event of equivalent cost
or c) ask Vicky Shilling for a refund of the money the attendee has paid.
6. If the buyer has any complaint about the event, they must make it known at the earliest opportunity to the host who will normally be able to take appropriate action. If the buyer is not satisfied with their response and the buyer feels their enjoyment of the event is likely to be significantly affected, they should notify Vicky Shilling by phone and she will do her best to resolve the problem.
7. Vicky Shilling reserves the right to offer discretionary discounts and this does not affect the status of any buyers who have paid the full price and no discount will then become due to them.
BOOKING AND CANCELLATION FOR ONLINE EVENTS & PURCHASE OF PRODUCTS
8. No refunds are available for online events or products. Purchase of both products and online events includes downloadables and replays. No refunds are available if the buyer changes their mind about their purchase.
BOOKING AND CANCELLATION FOR POWER HOURS
9. Power Hours provides strategic support and guidance to wellness entrepreneurs. The aim of a Power Hour is to provide clear strategic direction via methods which are simple to implement and which allow business owners to take action confidently.
Your Power Hour will focus on one of five core pillars. These are: clarity, packaging and pricing, selling, your sites and connection.
10. When you book your Power Hour payment will be taken immediately. You will then have access to Vicky Shilling’s calendar to book at a time convenient for you. You will be asked at this point to complete a short survey to ensure the outcome for the Power Hour is clearly defined.
11. If the buyer requires to move their Power Hour booking they can do so using the rescheduling link contained in their confirmation email, up to 48 hours before their booking. This can be done at no additional cost and no further correspondence with Vicky Shilling is necessary.
12. If the buyer cancels their Power Hour booking less than 48 hours before the Power Hour start time no refund will be offered. If there is an urgent reason the Power Hour needs to be cancelled or rescheduled within 48 hours of the start time, Vicky Shilling can, at her discretion, rearrange the session at no additional cost.
13. After the Power Hour the buyer will be sent a recording of their session together with links to any relevant materials Vicky Shilling considers helpful in order to implement what has been discussed during the Power Hour. At all times the intellectual property rights, including copyright, connected with those materials remain with Vicky Shilling Ltd. You have the right to use the learning materials as learning tools. You are not permitted to copy, distribute, adapt, edit or share the materials with third parties. Should you wish to utilise any materials for future commercial use please contact Vicky Shilling to discuss terms of use.
HEALTH AND SAFETY AT IN-PERSON / LIVE EVENTS
14. The buyer must comply fully with all and any health and safety regulations introduced by Vicky Shilling. The buyer must ensure that s/he is medically and physically fit and able to use our facilities and participate in activities. Vicky Shilling is not liable for any injuries to the customer in his/her use of our facilities or participation in activities.
MARKETING
15. Vicky Shilling retains all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.
16. Each buyer hereby authorises and grants Vicky Shilling a royalty-free limited perpetual right to publish on any Vicky Shilling website(s) and marketing material any photographs and videos with his/her image. In addition, the buyer grants us a royalty-free limited perpetual right to publish on any Vicky Shilling website(s) and marketing material any photographs and videos which you take or create and provide to us.
LAW
17. This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.
GENERAL WAIVER
18. You acknowledge that you participate voluntarily in any and all activities arranged by the event organisers, related entities, our affiliates, employees, fitness professionals and co-hosts and insofar as legally permissible, surrender your right to any cause of action against “Vicky Shilling” and all associated parties, arising from any loss or damage to person or property that may occur, prior to, during or after the retreat or event.
This is inclusive and not limited to:
1. Any damages or injuries that you incur, whether they be direct, indirect, incidental or consequential.
2. Any loss of funds or profits, whether direct or indirect, that you incur.
3. Any claim, damage or loss that you incur as caused any transaction that you make on the site.
The limitations on Vicky Shilling’s liability as shown above shall apply whether or not I and all of my related entities as aforementioned have been advised of the risk of such losses.
Just Start Now
Terms and Conditions
®
JUST START NOW® TERMS
The terms and conditions set out below apply to the services offered by Vicky Shilling Ltd for its Just Start Now® course and community. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Vicky Shilling Ltd (“we”, “our” or “us”) provide services to you, as purchaser of Just Start Now®. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
“One year Access” means complete access to the Just Start Now® course for one calendar year (365 days) from the date the you sign up and make your first payment instalment or payment in full.
"Lifetime Access" means ongoing and complete access to the Just Start Now course for the life of the programme, not for your life or the life of Vicky Shilling. This is ongoing access at no additional charge until the course is no longer offered, at which time all members will be given at least 6 months notice before the programme is closed. Any future closure of the programme or community in the future does not affect the refund policy and does not entitle members to any form of refund.
JUST START NOW® DETAILS
Prior to enrolling into Just Start Now®, you must read these terms and conditions in full. The terms cannot be varied and in proceeding to make your purchase you will be deemed to have accepted the terms.
COURSE AND COMMUNITY OUTLINE
Just Start Now® is an exclusive course and community which provides strategic and streamlined support and guidance to wellness entrepreneurs. The aim of Just Start Now is to provide accountability and clear strategic direction via methods which are simple to implement into business and which allow business owners to take action confidently.
Just Start Now has five core focus pillars around which the training and resources have been created. These are: clarity, packaging and pricing, selling, your sites and connection.
COURSE AND COMMUNITY SPECIFICS
Just Start Now includes access to:
i) Monthly Group Coaching Q&A and Accountability Calls as well as weekly Co-Working sessions and Quarterly Content Planning sessions
ii) Resource Library
iii) Private Circle community
Monthly Group Coaching Q&A and Accountability Calls
Each month there will be one live Q&A session and one live goal setting and accountability session led by Vicky Shilling, Wellness Business Mentor who specialises in creating sustainable, scalable strategy and marketing systems for businesses in the wellness sector. Vicky has an extensive background in blogging and the health and wellness sector. Vicky’s strengths lie in helping those at the early stages of business (start-up to three years) to consider their marketing options and create strategies which convert into sales. Where Vicky is not available to host the sessions an appropriate substitute coach or mentor will fill her place, offering similar level expertise and advice and following the same structures and systems set up by Vicky.
The calls take place according to this schedule via Zoom and will provide a structured environment in which to assess and plan goals and actions, create content to attract customers into their business, or provide the opportunity for members to ask questions and get support live. In advance of the calls, members are encouraged to post questions in the Circle group so that you can obtain support throughout the month, between live calls.
The aim of the live calls is to provide members with business strategy, information and tools for them to use to grow and develop their business and also to provide accountability and the opportunity to ask questions. Each person’s business approach is individual and personal to them and their business and whilst the strategies and techniques will provide help and support, it is not intended that one live training session will provide a complete change or resolution to any problems. Business strategy is something which is ongoing and it will be each member’s personal responsibility to apply what is shared and taught in the Just Start Now® course and community to their personal circumstances.
Vicky Shilling makes no guarantees or claims as to the success of any participant in the course and community. The aim is to provide ongoing support, discuss evidence-based marketing strategies and self-belief coaching theories and tools and provide a welcoming environment to discuss any difficulties or blocks which arise from time to time in business.
Access to Training Resources via the Resource Library
Just Start Now® is designed to support wellness entrepreneurs and small business owners with practical and mindset support to start, grow and scale their business. Shortly after enrolling you will be granted access to the resources area.
Initially upon joining you will be granted access to the Core Content, live call replays and a welcome module to guide you through how to get the best use out of your Just Start Now® membership.
After 3 months you will be granted open access to all resources without restriction. The training material is structured to support you with finding clarity on who you serve, packaging up and pricing your offers and connecting effectively with ideal customers. Some of the tutorials have more of a coaching focus, whereas other tutorials provide screen-by-screen ‘how-to’ teaching and guidance.
It is recommended that you review the resources and work through them at your own pace. The resources have been created as a result of hours of training and coaching entrepreneurs and it is anticipated that the resources are comprehensive and cover all key areas of running a business. As a result, there will not be new resources added each month. Should there be an area in which you need additional support, then please make a request and further training can be added if required.
Private Circle Community
Members will have access to a private Circle community to support them as part of their access to the Just Start Now® course. The intention of the Circle group is to provide a community support network and enhance the course experience.
From time to time Vicky Shilling may post in the group and offer support but there is no guarantee that posts will be responded to or a Circle mailbox monitored. The substantive coaching support will be delivered in the monthly live coaching sessions.
Please be aware that as Vicky Shilling does not own exclusive rights to access Circle, no guarantees can be made that the Circle group will be available at any specific time.
PAYMENT TERMS
One year access
The cost of joining Just Start Now® for one year is €1,000 if paid in full, or €1,080 paid in 12 monthly instalments of €90. If paying by instalment, payment will be taken automatically each month via standing order from the account you choose when you enrol into the programme. There is no joining fee.
The additional sums attached to the payment by instalment option do not represent a penalty credit sum but reflect the cost for the administrative time which Vicky Shilling Ltd is required to pay for the additional steps taken to manage payments by instalment.
In accepting the terms of this Agreement, the Client is confirming to pay the entire programme fee which will total €1,080 if payment by instalment is sought. There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with using the course and community services.
After one year you will be offered the option to upgrade to lifetime access to Just Start Now® if you wish to continue with the course and community. The investment for this is an additional €750 one-off payment, or spread in 12 monthly instalments of €65 for another year (which will total €780). A new standing order will be set up for you.
Lifetime access
The cost of lifetime access to Just Start Now® is €1,720 if paid in full, or €1,800 paid in 6 monthly instalments of €300. If paying by instalment, payment will be taken automatically each month via standing order from the account you choose when you enrol into the programme. There is no joining fee.
The additional sums attached to the payment by instalment option do not represent a penalty credit sum but reflect the cost for the administrative time which Vicky Shilling Ltd is required to pay for the additional steps taken to manage payments by instalment.
In accepting the terms of this Agreement, the Client is confirming to pay the entire programme fee which will total €1,800 if payment by instalment is sought. There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with using the course and community services.
Failed or lapsed standing orders
It is acknowledged that from time to time standing orders cannot be fulfilled due to lack of funds, expired or changed card details or other bank or payment malfunctions. If your standing order fails for whatever reason we will endeavour to take payment again within a few days. After three attempts the standing order may be cancelled by the payment system and will need re-setting up.
If standing orders are not reinstated and payments fall more than 2 months behind, Vicky Shilling Ltd reserves the right to suspend or cancel your access to the Just Start Now® course and community.
REFUNDS AND CANCELLATION
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 working days from the date you enrol in the course.
Should you wish to cancel within the first 14 days, refund requests should be made in writing via the Refund Request form and a full refund will be provided within 14 working days from receipt of any valid request.
In the event that one or more coaching sessions (e.g. a Q&A or Accountability Call) have already taken place within the first 14 days following your enrolment, you are still entitled to request a refund but the value of any training delivered shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the programme. The value of any sessions which have been provided will be determined pro-rata.
Requests for refunds must be made in writing via the Refund Request Form within the defined refund period as listed above.
If you receive your money back you must delete every copy of the product and materials that you have downloaded as well as copies you have placed on other devices or media.
Being removed or banned from the Circle group does not entitle you to a refund of your Just Start Now® payment.
If you are entitled to a refund, we will refund your money within two weeks of notice to us.
Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than Euros, you may be liable for the costs of exchange.
It is our intention that the Just Start Now® course and community will run on a continuous basis. Should we decide to draw the programme to a close at any point we will endeavour to provide 6 months notice. Vicky Shilling Ltd reserves all rights to cancel the programme for any reason without prior notice. In such circumstances, if the cancellation occurs part way through a month when you are on a payment plan, then any balance outstanding shall be refunded pro-rata.
PRIVACY, CONFIDENTIALITY AND INTELLECTUAL PROPERTY
Your privacy and the protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found at https://vickyshilling.com/policies
The course is hosted on Podia who will have access to your personal data such as your name and email address and any other personal information you supply. Podia’s privacy policy can be found at https://www.podia.com/privacy
The community aspect of Just Start Now® is hosted on Circle who will have access to your personal data such as your name and email address and any other personal information you supply. Circle privacy policy can be found at https://login.circle.so/privacy
During your time in the Just Start Now® course and community you may have access to confidential information, in particular the business and/or personal affairs of other participants in the programme. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavors to prevent the publication of, any information which could be considered confidential, relating to any other member which is disclosed within the membership or you become aware of as a result of your enrolment.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the programme. You also accept that Vicky Shilling Ltd cannot be held responsible for any disclosure by any other member to a third party.
During the course of the programme you will be provided with learning materials. At all times the intellectual property rights, including copyright, connected with those materials remain with Vicky Shilling Ltd. You have the right to use the learning materials as learning tools by way of a licence for the period you are a member. You are not permitted to copy, distribute, adapt, edit or share the membership materials with third parties. Should you wish to utilise any materials for future commercial use please contact Vicky Shilling to discuss terms of use.
TRADE MARKS
Trade marks used in Just Start Now® belong to their respective owners. You must not use any trademark displayed on the website, Podia, Circle group or course resources area without the express written permission of us or the third-party owner.
EVENTS
Your enrolment in Just Start Now® includes one ticket to one Just Start Now® Live event.
Cancellation policy: Tickets are non-refundable but completely transferable. If you require your ticket to be transferred to someone else, please email their full name and email address to hi@vickyshilling.com no less than 3 working days prior to the event.
Event: Vicky Shilling Ltd reserves the right to change the Just Start Now® Live event at any time, this includes location. In the unlikely event that this will happen, every effort will be made to ensure an event of equivalent standard in a reasonable distance from the original location.
Behaviour: Vicky Shilling Ltd reserves the right to prohibit entry or eject any person from the Venue based on behaviour deemed inappropriate by Vicky Shilling Ltd staff and/or its agents and others working under its authority.
Image Release: In registering for Just Start Now® Live, you grant permission to Vicky Shilling Ltd, its agents and others working under its authority, to take and to have full and free use of video/photographs containing your image/likeness. You understand these images may be used for promotional, news, online/multimedia, research and/or educational purposes by and for Vicky Shilling Ltd. You agree that you are not entitled to remuneration, residuals, royalties or any other payment in respect of your image/likeness or its use. You release, discharge, and hold harmless, Vicky Shilling Ltd and its agents from any and all claims, demands or causes of actions that you may hereafter have by reason of anything contained in the photographs or video. If you do not agree to the above image release, you must advise Vicky Shilling Ltd by email as soon as possible at hi@vickyshilling.com.
GENERAL
It is the intention that Just Start Now® will continue to run indefinitely. From time to time, such as during Bank Holidays or seasonal holiday periods, the training sessions may vary or the timetable may alter.
Should you have any questions the most prompt and effective way to gain support will be the Circle community from the other participants and members of Vicky Shilling Ltd’s team. Throughout the programme Vicky Shilling will be available by email on weekdays between 09.30am and 2pm GMT/BST (subject to holiday periods). Vicky Shilling or someone from the Vicky Shilling Ltd team will respond to any requests for support made by email as soon as possible and within 48 hours of any requests made during the availability hours stated.
It is requested that at all times your behaviour towards others is polite and respectful. Vicky Shilling will not be held responsible for the behaviour or actions of any members. Should your behaviour be deemed offensive or inappropriate Vicky Shilling reserves the right to remove you from the course and community with immediate effect.
If you have a complaint about Just Start Now® this should be made to made in writing to vicky@vickyshilling.com
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership services. These written terms shall constitute the entire agreement between us.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Wherever possible, changes will be notified to you at least 7 days in advance.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by Irish Law. The Courts of Ireland have exclusive jurisdiction over any matter and proceedings arising out of the terms of this membership.
The terms and conditions set out below apply to the services offered by Vicky Shilling Ltd for its Just Start Now® course and community. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Vicky Shilling Ltd (“we”, “our” or “us”) provide services to you, as purchaser of Just Start Now®. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
“One year Access” means complete access to the Just Start Now® course for one calendar year (365 days) from the date the you sign up and make your first payment instalment or payment in full.
"Lifetime Access" means ongoing and complete access to the Just Start Now course for the life of the programme, not for your life or the life of Vicky Shilling. This is ongoing access at no additional charge until the course is no longer offered, at which time all members will be given at least 6 months notice before the programme is closed. Any future closure of the programme or community in the future does not affect the refund policy and does not entitle members to any form of refund.
JUST START NOW® DETAILS
Prior to enrolling into Just Start Now®, you must read these terms and conditions in full. The terms cannot be varied and in proceeding to make your purchase you will be deemed to have accepted the terms.
COURSE AND COMMUNITY OUTLINE
Just Start Now® is an exclusive course and community which provides strategic and streamlined support and guidance to wellness entrepreneurs. The aim of Just Start Now is to provide accountability and clear strategic direction via methods which are simple to implement into business and which allow business owners to take action confidently.
Just Start Now has five core focus pillars around which the training and resources have been created. These are: clarity, packaging and pricing, selling, your sites and connection.
COURSE AND COMMUNITY SPECIFICS
Just Start Now includes access to:
i) Monthly Group Coaching Q&A and Accountability Calls as well as weekly Co-Working sessions and Quarterly Content Planning sessions
ii) Resource Library
iii) Private Circle community
Monthly Group Coaching Q&A and Accountability Calls
Each month there will be one live Q&A session and one live goal setting and accountability session led by Vicky Shilling, Wellness Business Mentor who specialises in creating sustainable, scalable strategy and marketing systems for businesses in the wellness sector. Vicky has an extensive background in blogging and the health and wellness sector. Vicky’s strengths lie in helping those at the early stages of business (start-up to three years) to consider their marketing options and create strategies which convert into sales. Where Vicky is not available to host the sessions an appropriate substitute coach or mentor will fill her place, offering similar level expertise and advice and following the same structures and systems set up by Vicky.
The calls take place according to this schedule via Zoom and will provide a structured environment in which to assess and plan goals and actions, create content to attract customers into their business, or provide the opportunity for members to ask questions and get support live. In advance of the calls, members are encouraged to post questions in the Circle group so that you can obtain support throughout the month, between live calls.
The aim of the live calls is to provide members with business strategy, information and tools for them to use to grow and develop their business and also to provide accountability and the opportunity to ask questions. Each person’s business approach is individual and personal to them and their business and whilst the strategies and techniques will provide help and support, it is not intended that one live training session will provide a complete change or resolution to any problems. Business strategy is something which is ongoing and it will be each member’s personal responsibility to apply what is shared and taught in the Just Start Now® course and community to their personal circumstances.
Vicky Shilling makes no guarantees or claims as to the success of any participant in the course and community. The aim is to provide ongoing support, discuss evidence-based marketing strategies and self-belief coaching theories and tools and provide a welcoming environment to discuss any difficulties or blocks which arise from time to time in business.
Access to Training Resources via the Resource Library
Just Start Now® is designed to support wellness entrepreneurs and small business owners with practical and mindset support to start, grow and scale their business. Shortly after enrolling you will be granted access to the resources area.
Initially upon joining you will be granted access to the Core Content, live call replays and a welcome module to guide you through how to get the best use out of your Just Start Now® membership.
After 3 months you will be granted open access to all resources without restriction. The training material is structured to support you with finding clarity on who you serve, packaging up and pricing your offers and connecting effectively with ideal customers. Some of the tutorials have more of a coaching focus, whereas other tutorials provide screen-by-screen ‘how-to’ teaching and guidance.
It is recommended that you review the resources and work through them at your own pace. The resources have been created as a result of hours of training and coaching entrepreneurs and it is anticipated that the resources are comprehensive and cover all key areas of running a business. As a result, there will not be new resources added each month. Should there be an area in which you need additional support, then please make a request and further training can be added if required.
Private Circle Community
Members will have access to a private Circle community to support them as part of their access to the Just Start Now® course. The intention of the Circle group is to provide a community support network and enhance the course experience.
From time to time Vicky Shilling may post in the group and offer support but there is no guarantee that posts will be responded to or a Circle mailbox monitored. The substantive coaching support will be delivered in the monthly live coaching sessions.
Please be aware that as Vicky Shilling does not own exclusive rights to access Circle, no guarantees can be made that the Circle group will be available at any specific time.
PAYMENT TERMS
One year access
The cost of joining Just Start Now® for one year is €1,000 if paid in full, or €1,080 paid in 12 monthly instalments of €90. If paying by instalment, payment will be taken automatically each month via standing order from the account you choose when you enrol into the programme. There is no joining fee.
The additional sums attached to the payment by instalment option do not represent a penalty credit sum but reflect the cost for the administrative time which Vicky Shilling Ltd is required to pay for the additional steps taken to manage payments by instalment.
In accepting the terms of this Agreement, the Client is confirming to pay the entire programme fee which will total €1,080 if payment by instalment is sought. There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with using the course and community services.
After one year you will be offered the option to upgrade to lifetime access to Just Start Now® if you wish to continue with the course and community. The investment for this is an additional €750 one-off payment, or spread in 12 monthly instalments of €65 for another year (which will total €780). A new standing order will be set up for you.
Lifetime access
The cost of lifetime access to Just Start Now® is €1,720 if paid in full, or €1,800 paid in 6 monthly instalments of €300. If paying by instalment, payment will be taken automatically each month via standing order from the account you choose when you enrol into the programme. There is no joining fee.
The additional sums attached to the payment by instalment option do not represent a penalty credit sum but reflect the cost for the administrative time which Vicky Shilling Ltd is required to pay for the additional steps taken to manage payments by instalment.
In accepting the terms of this Agreement, the Client is confirming to pay the entire programme fee which will total €1,800 if payment by instalment is sought. There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with using the course and community services.
Failed or lapsed standing orders
It is acknowledged that from time to time standing orders cannot be fulfilled due to lack of funds, expired or changed card details or other bank or payment malfunctions. If your standing order fails for whatever reason we will endeavour to take payment again within a few days. After three attempts the standing order may be cancelled by the payment system and will need re-setting up.
If standing orders are not reinstated and payments fall more than 2 months behind, Vicky Shilling Ltd reserves the right to suspend or cancel your access to the Just Start Now® course and community.
REFUNDS AND CANCELLATION
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 working days from the date you enrol in the course.
Should you wish to cancel within the first 14 days, refund requests should be made in writing via the Refund Request form and a full refund will be provided within 14 working days from receipt of any valid request.
In the event that one or more coaching sessions (e.g. a Q&A or Accountability Call) have already taken place within the first 14 days following your enrolment, you are still entitled to request a refund but the value of any training delivered shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the programme. The value of any sessions which have been provided will be determined pro-rata.
Requests for refunds must be made in writing via the Refund Request Form within the defined refund period as listed above.
If you receive your money back you must delete every copy of the product and materials that you have downloaded as well as copies you have placed on other devices or media.
Being removed or banned from the Circle group does not entitle you to a refund of your Just Start Now® payment.
If you are entitled to a refund, we will refund your money within two weeks of notice to us.
Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than Euros, you may be liable for the costs of exchange.
It is our intention that the Just Start Now® course and community will run on a continuous basis. Should we decide to draw the programme to a close at any point we will endeavour to provide 6 months notice. Vicky Shilling Ltd reserves all rights to cancel the programme for any reason without prior notice. In such circumstances, if the cancellation occurs part way through a month when you are on a payment plan, then any balance outstanding shall be refunded pro-rata.
PRIVACY, CONFIDENTIALITY AND INTELLECTUAL PROPERTY
Your privacy and the protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found at https://vickyshilling.com/policies
The course is hosted on Podia who will have access to your personal data such as your name and email address and any other personal information you supply. Podia’s privacy policy can be found at https://www.podia.com/privacy
The community aspect of Just Start Now® is hosted on Circle who will have access to your personal data such as your name and email address and any other personal information you supply. Circle privacy policy can be found at https://login.circle.so/privacy
During your time in the Just Start Now® course and community you may have access to confidential information, in particular the business and/or personal affairs of other participants in the programme. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavors to prevent the publication of, any information which could be considered confidential, relating to any other member which is disclosed within the membership or you become aware of as a result of your enrolment.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the programme. You also accept that Vicky Shilling Ltd cannot be held responsible for any disclosure by any other member to a third party.
During the course of the programme you will be provided with learning materials. At all times the intellectual property rights, including copyright, connected with those materials remain with Vicky Shilling Ltd. You have the right to use the learning materials as learning tools by way of a licence for the period you are a member. You are not permitted to copy, distribute, adapt, edit or share the membership materials with third parties. Should you wish to utilise any materials for future commercial use please contact Vicky Shilling to discuss terms of use.
TRADE MARKS
Trade marks used in Just Start Now® belong to their respective owners. You must not use any trademark displayed on the website, Podia, Circle group or course resources area without the express written permission of us or the third-party owner.
EVENTS
Your enrolment in Just Start Now® includes one ticket to one Just Start Now® Live event.
Cancellation policy: Tickets are non-refundable but completely transferable. If you require your ticket to be transferred to someone else, please email their full name and email address to hi@vickyshilling.com no less than 3 working days prior to the event.
Event: Vicky Shilling Ltd reserves the right to change the Just Start Now® Live event at any time, this includes location. In the unlikely event that this will happen, every effort will be made to ensure an event of equivalent standard in a reasonable distance from the original location.
Behaviour: Vicky Shilling Ltd reserves the right to prohibit entry or eject any person from the Venue based on behaviour deemed inappropriate by Vicky Shilling Ltd staff and/or its agents and others working under its authority.
Image Release: In registering for Just Start Now® Live, you grant permission to Vicky Shilling Ltd, its agents and others working under its authority, to take and to have full and free use of video/photographs containing your image/likeness. You understand these images may be used for promotional, news, online/multimedia, research and/or educational purposes by and for Vicky Shilling Ltd. You agree that you are not entitled to remuneration, residuals, royalties or any other payment in respect of your image/likeness or its use. You release, discharge, and hold harmless, Vicky Shilling Ltd and its agents from any and all claims, demands or causes of actions that you may hereafter have by reason of anything contained in the photographs or video. If you do not agree to the above image release, you must advise Vicky Shilling Ltd by email as soon as possible at hi@vickyshilling.com.
GENERAL
It is the intention that Just Start Now® will continue to run indefinitely. From time to time, such as during Bank Holidays or seasonal holiday periods, the training sessions may vary or the timetable may alter.
Should you have any questions the most prompt and effective way to gain support will be the Circle community from the other participants and members of Vicky Shilling Ltd’s team. Throughout the programme Vicky Shilling will be available by email on weekdays between 09.30am and 2pm GMT/BST (subject to holiday periods). Vicky Shilling or someone from the Vicky Shilling Ltd team will respond to any requests for support made by email as soon as possible and within 48 hours of any requests made during the availability hours stated.
It is requested that at all times your behaviour towards others is polite and respectful. Vicky Shilling will not be held responsible for the behaviour or actions of any members. Should your behaviour be deemed offensive or inappropriate Vicky Shilling reserves the right to remove you from the course and community with immediate effect.
If you have a complaint about Just Start Now® this should be made to made in writing to vicky@vickyshilling.com
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership services. These written terms shall constitute the entire agreement between us.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Wherever possible, changes will be notified to you at least 7 days in advance.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by Irish Law. The Courts of Ireland have exclusive jurisdiction over any matter and proceedings arising out of the terms of this membership.
