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Privacy Policy

Introduction
Vicky Shilling Ltd is a company registered in the Republic of Ireland (company number 696119) with a registered address of 39 Johnstown Road, Cabinteely, Dublin A96 F6P3 (‘we’, ‘our’, ‘us’ in this privacy statement).

Vicky Shilling Ltd is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with data protection legislation in Ireland. 

Any questions regarding our processing of personal data should be directed to us via hi@vickyshilling.com 

Data processing principles
We take protecting online privacy and data security seriously. Please read the whole of this statement carefully as it sets out our approach to processing personal data including what information we may collect from you, how we may use it, store it and protect it, and your rights as a data subject.

Our Privacy Statement outlines our approach to any kind of data processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world. 

We are guided by the following principles when processing data:

1. We will only collect data for specific and specified purposes;

2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;

3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as making available to you our services and products;

4. We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;

5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;

6. We will apply high technical standards to make our processing of data secure;

7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law. 

What information we collect
In accordance with Data Protection Legislation we only collect and process information which we require to meet the specific purposes as stated above. The information we may collect about you could include, but is not limited to:

1. Contact details;
2. Personal details and identifiers;
3. Bank details and financial information;
4. Details about your occupation and business;
5. Your aspirations and career ambitions;
6. Personal development goals and targets;
7. Details about how you use our website including technical data such as IP address.

Occasionally we may ask for special category data if necessary for delivery of a particular service or product.

Any such special category data will only be collected with your express consent and will be handled in line with best practice guidelines for special category data. As per our Data Processing Principles we will only ask for information that is necessary to deliver our services, and therefore we encourage you not to provide us with personal data or special category data which we do not ask for.

How we collect, use and share personal data
Most personal information is provided directly and voluntarily by you when you engage with us in order to enquire about, or purchase, our services or products. We will collect information from you when:

1. You sign up to our newsletter or mailing list;
2. You download an opt-in;
3. You book onto a course, event or programme we are running;
4. You contact us for information via our website or social media channels, by phone or email;
5. You post on our social media channels, website or blog;
6. You work with us in a commercial capacity.

We may also collect personal information about you from third party sources, such as when you choose to connect your social media accounts with our Site or log in through a social media platform such as Facebook or Instagram. However, we will only use this information where these third parties either have your consent or are otherwise legally permitted or required to share your personal information with us.

We collect this information in order to make available to you our services or products and to communicate with you in relation to our services or products. We may use the information collected to:

1. Allow us to process a booking for a product or service which you purchase from us;
2. Create a profile for you on our client database;
3. Send you our newsletters and/or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; 
4. Respond to enquiries you make about our services or products;
5. Ask you to take part in surveys or quiz events;
6. Ensure that content from our site is presented to you in the most effective manner for you and your computer or device;
7. Allow you to access and utilise the service or product you have purchased from us;
8. Notify you about changes to our services or products;
9. Provide personalised content and advertising that is targeted to your interests;
10. Get feedback from you regarding the quality of our services or products.

We will not sell or lend your personal data to third parties, or share your personal data for marketing purposes without your express consent. We will only share your personal data with third party service providers where it is necessary for the delivery of our products or services, and only where we are confident that and such third party service providers have appropriate data protection systems and measures in place that are compliant with Irish Data Protection Legislation. 

We will not give consent to third party service providers or platforms to use your information, including audio and video recordings, for purposes other than those for which the information was collected and which are necessary for the delivery of our products and services. We will not give consent for your information to be used by third party service providers for the training and development of AI modelling software, or similar purposes.

How we store and transfer your information
We have in place appropriate technical and organisational measures to ensure the security, confidentiality, integrity and availability of personal data we control. Your information is securely stored on our company cloud storage database which is not publicly accessible or stored in any public domain – it is accessible to our employees and affiliates only, and is password protected. Your information may also be stored on our third party email marketing platform MailerLite, our third party course hosting platform ThriveCart / ThriveLearn, and our third party payment platform Stripe, and other authorised third party consultants who support our business.Our third-party providers have their own privacy policies which you can view on their websites.

We may store or process your data on cloud based platforms or service providers whose servers are based outside of the UK/EEA which may constitute a transfer of data under GDPR. We will only use such third party service providers where we are confident that appropriate safeguards are in place to ensure that any personal data transferred outside of the UK/EEA is subject to an equivalent level of security and protection as required under UK Data Protection Legislation, such as the UK Extension to the EU-U.S. Data Privacy Framework. To learn more about the EU-U.S. Data Privacy Framework, visit the U.S Department of Commerce’s website at: Home (dataprivacyframework.gov)

We also have in place appropriate procedures to handle any potential Personal Data Breaches, in accordance with Data Protection Legislation. Any such breaches will be reported to the relevant supervisory authority and notified to the affected data subjects where we are legally required to do so.

We will only keep your personal data for as long as is necessary to meet the requirements for which it was collected. This will vary depending on the nature of the requirements and the processing, but apart from in exceptional circumstances where longer retention is necessary we will only retain your personal data for 6 years. After this period of time we will delete your personal data unless there is a legitimate business reason to retain all or parts of the data we hold.

Legal basis for processing your data
The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

1. You have consented;
2. For the performance of a contract;
3. For compliance with a legal obligation which we must perform;
4. To protect the vital interests of your or another person;
5. It is in the public interest;
6. It is in the legitimate interests pursued by us or a third party.

We collect data for the purposes set out above. All personal data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained. 

Any special category data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected we will obtain your express consent.

Your legal rights as a data subject
You have a number of legal rights in relation to the personal data that we hold about you and you can exercise your rights by contacting us using the details at the end of this statement. These rights include:

1. the right to obtain information regarding the processing of your personal data and access to the personal data which we hold about you. If you wish to access your personal data please email us at the address provided in this statement;

2. the right to withdraw your consent to our processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason (other than consent) to do so;

3. in some circumstances, the right to receive some personal data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to personal data that you have provided to us;

4. the right to request that we correct your personal data if it is inaccurate or incomplete;

5. the right to request that we erase your personal data in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal data but we must retain it;

6. the right to request that we restrict our processing of your personal data in certain circumstances. Again, there may be circumstances where you ask us to restrict our processing of your personal data but we must refuse that request;

7. the right to lodge a complaint with the applicable data protection regulator, in the UK this is the Information Commissioner’s Office (ICO).

8. when we are processing on the grounds of legitimate interest, you have the right to object to the processing and we must stop unless we have an overriding reason which will be communicated to you.

Links from our website
Our Site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website. 

Marketing emails
We may send you marketing emails and communications when you have opted in or otherwise given consent for us to do so. We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested. 

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing hi@vickyshilling.com or clicking onto the unsubscribe link on the marketing email that was sent to you. It may take 24 hours for this to become effective.

Cookies and website analytics 
We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information using cookies on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our Site, which will almost always be anonymised and aggregated before reporting back to us:

1. Number of visitors to our Site;
2. Pages visited whilst using the Site and time spent per page;
3. Page interaction information, such as scrolling, clicks and browsing methods;
4. Source location and details about where users go when they leave the Site;
5. Page response times and any download errors;
6. Technical information relating to end user devices, such as IP address or browser plug-in.

From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, X (formerly known as Twitter), Google and/or Instagram.
If you wish to limit or reject cookies associated with our website you can do this in your browser settings. Please be aware that by choosing to limit or reject cookies from our website may you may not be able to use or benefit from certain features, particularly the features designed to personalise your experience.

Changes to our policy & future processing 
This Privacy Statement was last updated on 30th July 2026 and is reviewed every 6 months, or upon changes to relevant Data Protection Legislation being published, whichever is sooner.

We do not intend to process your personal information except for the reasons stated within this Privacy Statement. We reserve the right to update this Privacy Statement from time to time. Where appropriate, we shall contact you to notify you of any material changes to the Privacy Statement. You should also refer to our website periodically so that you may access and view our updated Privacy Statment. This will ensure that you understand how we are using your personal data and your legal rights around our usage of such personal data.
If you have any questions or concerns regarding our data protection or privacy policies, please contact us at hi@vickyshilling.com and we will be happy to respond to any concerns.

Should you still have concerns about the way in which we manage your personal data then you should contact the relevant supervisory authority, which in Ireland is the Data Protection Commission https://www.dataprotection.ie/en 

Vicky Shilling

www.vickyshilling.com  

vicky@vickyshilling.com

Terms and Conditions

“The buyer” is you, the purchaser of a digital product, online masterclass or mentoring or in-person event. “Vicky Shilling” is Vicky Shilling Ltd., the company. 

BOOKING AND CANCELLATION FOR IN-PERSON / LIVE EVENTS 

1. By making a booking you are indicating that you have read and agree to Vicky Shilling’s terms and conditions. Notification of cancellation must be made to Vicky Shilling in writing (vicky@vickyshilling.com). 

2. Bookings made over the telephone or by email will not be deemed accepted until I have received the booking online and I have issued a confirmation. 

3. If the buyer cancels their booking less than 30 days before the event start date no refund will be offered. 

4. If the attendee cancels their booking with 30 or more days before the event start date, Vicky Shilling will transfer the amount paid to another event (at her own discretion) in her current programme of events (provided the buyer is not already booked on it), subject to the buyer notifying Vicky Shilling in writing within two weeks of their cancellation, telling Vicky Shilling which event the buyer wishes to transfer to.  

If the event the buyer transfers to is more expensive than the one they originally booked, a further fee will also be payable. If the buyer subsequently cancel the event to which they have transferred, Vicky Shilling will retain the money paid. The buyer can only transfer to another event once (i.e multiple transfers are not permitted).

These dates refer to the date on which Vicky Shilling receives written notification of the buyer’s cancellation.

5. Vicky Shilling will let the buyers know as soon as they can if, through no fault of the attendees', Vicky Shilling is forced to significantly alter or cancel the event. In these circumstances the attendee can choose one of the following options.

a) accept Vicky Shilling's offer of a replacement event of lower cost (if available) and Vicky Shilling will refund the difference in cost;

or b) accept Vicky Shilling's offer of a replacement event of equivalent cost

or c) ask Vicky Shilling for a refund of the money the attendee has paid.

6. If the buyer has any complaint about the event, they must make it known at the earliest opportunity to the host who will normally be able to take appropriate action. If the buyer is not satisfied with their response and the buyer feels their enjoyment of the event is likely to be significantly affected, they should notify Vicky Shilling by phone and she will do her best to resolve the problem.

7. Vicky Shilling reserves the right to offer discretionary discounts and this does not affect the status of any buyers who have paid the full price and no discount will then become due to them.


BOOKING AND CANCELLATION FOR ONLINE EVENTS & PURCHASE OF PRODUCTS 

8. No refunds are available for online events or products. Purchase of both products and online events includes downloadables and replays. No refunds are available if the buyer changes their mind about their purchase. 


HEALTH AND SAFETY AT IN-PERSON / LIVE EVENTS 

9. The buyer must comply fully with all and any health and safety regulations introduced by Vicky Shilling. The buyer must ensure that s/he is medically and physically fit and able to use our facilities and participate in activities. Vicky Shilling is not liable for any injuries to the customer in his/her use of our facilities or participation in activities. 

  

MARKETING

10. Vicky Shilling retains all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.

11. Each buyer hereby authorises and grants Vicky Shilling a royalty-free limited perpetual right to publish on any Vicky Shilling website(s) and marketing material any photographs and videos with his/her image. In addition, the buyer grants us a royalty-free limited perpetual right to publish on any Vicky Shilling website(s) and marketing material any photographs and videos which you take or create and provide to us.

 

LAW

12. This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.


GENERAL WAIVER

13. You acknowledge that you participate voluntarily in any and all activities arranged by the event organisers, related entities, our affiliates, employees, fitness professionals and co-hosts and insofar as legally permissible, surrender your right to any cause of action against “Vicky Shilling” and all associated parties, arising from any loss or damage to person or property that may occur, prior to, during or after the retreat or event.


This is inclusive and not limited to:
1. Any damages or injuries that you incur, whether they be direct, indirect, incidental or consequential.
2. Any loss of funds or profits, whether direct or indirect, that you incur.
3. Any claim, damage or loss that you incur as caused any transaction that you make on the site.


The limitations on Vicky Shilling’s liability as shown above shall apply whether or not I and all of my related entities as aforementioned have been advised of the risk of such losses.

Trust Club
Terms and Conditions

Trust Club Terms
The terms and conditions set out below apply to the services offered by Vicky Shilling Ltd for its Trust Club course and community. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Vicky Shilling Ltd (“we”, “our” or “us”) provide services to you, as purchaser of Trust Club. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
 
Trust Club Details
Prior to enrolling into Trust Club, you must read these terms and conditions in full. The terms cannot be varied and in proceeding to make your purchase you will be deemed to have accepted the terms.
 
Course and Community Specifics
Trust Club includes access to:
i) Monthly live coaching and co-working session
 ii) TRUST Framework resource library
 iii) Monthly theme, weekly experiments, and community space


i) Monthly Live Coaching and Co-Working Session
Each month members have access to one live session of approximately two hours, hosted by Vicky Shilling, Trust Yourself Business Coach and creator of the TRUST framework.

The session is structured as follows: the first 30 minutes is a group coaching call in which members can bring questions, decisions they are working through, or experiments they want support with. Vicky will provide live coaching responses in a group setting. The remaining 90 minutes is a structured co-working session in which members work independently on their monthly experiment, rewrite, or any element of the TRUST framework relevant to their current focus.

Attendance at the live session is optional. Members who attend consistently are likely to build self-trust evidence more quickly, but the session is designed to complement rather than be the primary delivery mechanism of the membership. Only the coaching part of the call will be recorded to watch as a replay. 

Vicky Shilling makes no guarantees or claims as to outcomes resulting from attendance at or absence from any live session. Coaching support provided in these sessions is intended as group-level guidance and does not constitute individual coaching or therapeutic support. Each member is responsible for applying what is discussed to their own circumstances.

Sessions take place via the Trust Club platform at trust-club.mvt.so and timings will be communicated to members in advance.


ii) TRUST Framework Resource Library
On joining Trust Club, members receive immediate access to the complete fixed resource library. This includes the foundational modules for all five stages of the TRUST framework: Tune In and Trace, Rewrite, Understand Your Self-Doubt, Strengthen Your Self-Trust Synapses, and Test and Observe.

These resources are available without restriction from the point of enrolment and members may work through them at their own pace.

iii) Monthly Theme, Weekly Experiments, and Community
Each month members receive a new theme delivered via a short audio from Vicky Shilling, setting the focus and context for the month ahead within the TRUST framework. 

Alongside this, four weekly experiments are delivered throughout the month, one per week, designed to build real-world evidence for a new belief in the member's own business.

As the membership progresses, previous months' themes and experiments remain available in the resource library for members to revisit.

Members have access to a community space within the Trust Club platform where they are encouraged to share their experiments, actions, and observations with other members. Vicky Shilling and any designated moderators will engage with and respond to community posts on a regular basis. However, there is no guarantee that every post will receive an individual response, and the community is intended to support rather than replace the structured content and monthly live session.

Trust Club is hosted on movement.so. As Vicky Shilling does not own exclusive rights to access this platform, no guarantees can be made that the platform will be available at any specific time. In the event of platform disruption, reasonable efforts will be made to communicate with members and provide alternative access where possible.


 
Payment Terms
The cost of Trust Club is €25 per month on a rolling basis (minimum 3 months), €125 for 6 months or €250 for 12 months. If paying by instalment, payment will be taken automatically each month via standing order from the account you choose when you enrol into the programme. There is no joining fee.

The additional sums attached to the payment by installment option do not represent a penalty credit sum but reflect the cost for the administrative time which the Mentor is required to pay for the additional steps taken to manage payments by instalment.

In accepting the terms of this Agreement, the Client is confirming to pay a minimum of €75 if payment by instalment is sought (representative of 3 months membership). There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with using the course and community services. 


Refunds and Cancellation
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 working days from the date you enroll in the course. 

Should you wish to cancel within the first 14 days, refund requests should be made in writing to vicky@vickyshilling.com and a full refund will be provided within 14 working days from receipt of any valid request.

In the event that one or more live sessions have already taken place within the first 14 days following your enrollment, you are still entitled to request a refund but the value of any training delivered shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the programme. The value of any sessions which have been provided will be determined pro-rata.

Requests for refunds must be made in writing via this form https://vickyshilling.com/refund-request-form within the defined refund period as listed above.

If you receive your money back you must delete every copy of the product and materials that you have downloaded as well as copies you have placed on other devices or media.

Being removed or banned from the Movement.so app does not entitle you to a refund of your Trust Club enrolment fee.

If you are entitled to a refund, we will refund your money within two weeks of notice to us.
Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than Euros, you may be liable for the costs of exchange.

It is our intention that the Trust Club resources and community will run on a continuous basis. Should we decide to draw the programme to a close at any point we will endeavour to provide 6 months notice. Vicky Shilling Ltd reserves all rights to cancel the programme for any reason without prior notice. In such circumstances, if the cancellation occurs part way through a month when you are on a payment plan, then any balance outstanding shall be refunded pro-rata.
 
Privacy, Confidentiality and Intellectual Property
Your privacy and the protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found at https://vickyshilling.com/privacy-policy

The course is hosted on Movement.so who will have access to your personal data such as your name and email address and any other personal information you supply. Movement.so’s privacy policy can be found at https://movement.so/legal/privacy-policy 

During your time in the Trust Club course and community you may have access to confidential information, in particular the business and/or personal affairs of other participants in the programme. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavors to prevent the publication of, any information which could be considered confidential, relating to any other member which is disclosed within the membership or you become aware of as a result of your enrollment. 

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the programme. You also accept that Vicky Shilling Ltd cannot be held responsible for any disclosure by any other member to a third party.

During the course of the programme you will be provided with learning materials. At all times the intellectual property rights, including copyright, connected with those materials remain with Vicky Shilling Ltd. You have the right to use the learning materials as learning tools by way of a licence for the period you are a member.

You are not permitted to copy, distribute, adapt, edit or share the membership materials with third parties.

Should you wish to utilise any materials for future commercial use please contact Vicky Shilling to discuss terms of use.

Trade marks
Trade marks used in Trust Club belong to their respective owners. You must not use any trademark displayed on the website, app or course resources area without the express written permission of us or the third-party owner.

Events
Your enrollment in Trust Club may include entry to in person events in the future, for which your membership of Trust Club will cover your attendance. 

Cancellation policy: Tickets are non-refundable but completely transferable. If you require your ticket to be transferred to someone else, please email their full name and email address to hi@vickyshilling.com no less than 3 working days prior to the event.

Event: Vicky Shilling Ltd reserves the right to change events at any time, this includes location. In the unlikely event that this will happen, every effort will be made to ensure an event of equivalent standard in a reasonable distance from the original location.

Behaviour: Vicky Shilling Ltd reserves the right to prohibit entry or eject any person from the event Venue based on behaviour deemed inappropriate by Vicky Shilling Ltd staff and/or its agents and others working under its authority.

Image Release: In registering for any in-person events, you grant permission to Vicky Shilling Ltd, its agents and others working under its authority, to take and to have full and free use of video/photographs containing your image/likeness. You understand these images may be used for promotional, news, online/multimedia, research and/or educational purposes by and for Vicky Shilling Ltd. 

You agree that you are not entitled to remuneration, residuals, royalties or any other payment in respect of your image/likeness or its use. You release, discharge, and hold harmless, Vicky Shilling Ltd and its agents from any and all claims, demands or causes of actions that you may hereafter have by reason of anything contained in the photographs or video. If you do not agree to the above image release, you must advise Vicky Shilling Ltd by email as soon as possible at hi@vickyshilling.com. 


General
It is the intention that Trust Club will continue to run indefinitely. From time to time, such as during Bank Holidays or seasonal holiday periods, the training sessions may vary or the timetable may alter.

Should you have any questions the most prompt and effective way to gain support will be the Movement.so platform (desktop or app) from the other participants and members of Vicky Shilling Ltd’s team. Throughout the programme Vicky Shilling will be available by email on weekdays between 10am and 5pm (subject to holiday periods). Vicky Shilling or someone from the Vicky Shilling Ltd team will respond to any requests for support made by email as soon as possible and within 48 hours of any requests made during the availability hours stated.

It is requested that at all times your behaviour towards others is polite and respectful. Vicky Shilling will not be held responsible for the behaviour or actions of any members. Should your behaviour be deemed offensive or inappropriate Vicky Shilling reserves the right to remove you from the course and community with immediate effect.

If you have a complaint about Trust Club this should be made to made in writing to vicky@vickyshilling.com
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership services. These written terms shall constitute the entire agreement between us.

We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Wherever possible, changes will be notified to you at least 7 days in advance.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by Irish Law. The Courts of Ireland have exclusive jurisdiction over any matter and proceedings arising out of the terms of this membership.



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